1. Eligibility for Returns

• We accept returns only for damaged or incorrect items.
• Returns must be requested within 7 days of receiving your order.
• The items must be in their original, unused condition and packaging.

2. Process for Returns

If you receive a damaged or incorrect item, please contact us immediately through our customer support at [email protected]. Provide your order details and a photo of the damaged or incorrect item. We will guide you on how to proceed with the return.

3. Refunds

• Once we receive the returned items, we will inspect them to ensure they meet the return conditions.
• If the return is approved, a refund will be issued. Since we offer only Cash on Delivery, refunds will be processed in the form of cash or bank transfer depending on your preference.

4. Non-Returnable Items

Please note that we do not accept returns or offer refunds for items that are:

• Used, worn, or altered in any way.
• Returned after the 7-day period.

5. Return Shipping Costs

• For items that are damaged or incorrect, Zander Hospitium will bear the cost of return shipping.
• If the return is due to customer error (incorrect order), the customer is responsible for return shipping costs.

6. Contact Information

For any questions regarding returns, refunds, or the status of your return request, please reach out to us at [email protected].

We appreciate your business and are committed to ensuring a positive experience with every purchase.